Last Updated: 21 September 2026

This Privacy Policy explains how Zyva Marketing 202603225638 (TR0348426-W) (“we”, “us”, or “our”), operating as an Emit Solar Authorised Dealer, collects, uses, stores, processes and protects your personal data when you visit our website, submit an enquiry, request a solar assessment, communicate with us through WhatsApp, or use our related services.

We respect your privacy and are committed to handling your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia and other applicable laws.

By using this website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data including:

  • Full name
  • Mobile number
  • Email address
  • Property address or location
  • Property type
  • Monthly TNB electricity bill range
  • Roof type
  • Daytime electricity usage
  • Solar requirements or preferences
  • Information contained in enquiries submitted through our website
  • Information provided through WhatsApp, telephone, email or other communication channels
  • IP address, browser type, device information and website usage information
  • Advertising and referral information such as UTM parameters, Google Ads identifiers or Meta/Facebook advertising identifiers

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Personal Data

We may collect your personal data when you:

  • Submit a solar assessment or enquiry form on our website
  • Contact us through WhatsApp
  • Contact us by telephone or email
  • Request information regarding solar products or services
  • Respond to advertisements or marketing campaigns
  • Visit or interact with our website
  • Provide information to our sales representatives
  • Provide information through authorised third-party platforms or service providers

We may also receive relevant personal data from our authorised business partners or service providers where permitted by law.

3. Purpose of Collecting Personal Data

We may process your personal data for the following purposes:

  1. To respond to your enquiries.
  2. To provide a preliminary solar assessment.
  3. To understand your property and electricity usage requirements.
  4. To recommend suitable solar products, packages or solutions.
  5. To contact you regarding your solar enquiry.
  6. To arrange consultations, appointments, site assessments or follow-up communications.
  7. To assist with applications, registrations or service arrangements where applicable.
  8. To communicate with relevant authorised principals, suppliers, installers or service partners where necessary to process your enquiry or application.
  9. To provide customer service and respond to questions, requests or complaints.
  10. To maintain internal customer, enquiry and sales records.
  11. To improve our website, services and customer experience.
  12. To conduct website analytics, advertising measurement and campaign performance analysis.
  13. To prevent fraud, misuse or unauthorised activity.
  14. To comply with applicable legal, regulatory or governmental requirements.
  15. To send you relevant product, service or promotional information where permitted by law.

Personal data should only be processed for purposes connected with our business and services.

4. Solar Assessment Information

Our website may provide a preliminary solar suitability assessment based on information you provide, such as:

  • Monthly electricity bill
  • Property type
  • Roof type
  • Daytime electricity usage

Any result provided by the assessment tool is for general informational purposes only.

It does not constitute:

  • A guaranteed electricity saving
  • A confirmed solar system design
  • A quotation
  • Financial advice
  • Technical approval
  • Final installation eligibility

A proper assessment may require additional information, site inspection, electricity bills and technical evaluation.

5. Disclosure of Personal Data

We may disclose your personal data only where reasonably necessary, including to:

  • Emit Solar or relevant authorised principals
  • Solar equipment suppliers
  • Installation partners
  • Technical or site assessment partners
  • Contractors or service providers assisting us with our operations
  • Website hosting providers
  • CRM, cloud storage or database service providers
  • Communication platforms such as WhatsApp
  • Analytics and advertising service providers
  • Professional advisers
  • Government authorities, regulators or law enforcement agencies where required by law

We do not sell your personal data to third parties.

Where we disclose personal data to service providers, we endeavour to limit disclosure to information reasonably required for the relevant service.

6. WhatsApp and Third-Party Platforms

Our website may allow you to communicate with us through WhatsApp or other third-party platforms.

When you use a third-party platform, your information may also be processed according to that platform’s own privacy policy and terms.

We are not responsible for the privacy practices, security or data handling practices of third-party platforms that are outside our control.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Remember website preferences
  • Understand how visitors use the website
  • Measure website traffic
  • Improve website performance
  • Measure advertising campaign effectiveness
  • Understand which advertisements or marketing channels generate enquiries

We may use third-party analytics or advertising technologies, including services provided by platforms such as Google or Meta.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Advertising and Tracking Data

Where applicable, our website may collect advertising-related information such as:

  • UTM source
  • UTM medium
  • UTM campaign
  • Google Click ID (GCLID)
  • Facebook Click ID (FBCLID)

This information may be used to measure marketing performance, understand enquiry sources and improve our advertising campaigns.

We do not use this information to make decisions that produce legal or similarly significant effects on you.

9. Direct Marketing

Where permitted by law, we may use your contact information to communicate with you about:

  • Solar products
  • Solar promotions
  • Relevant services
  • Special offers
  • Follow-up information related to your enquiry

You may ask us to stop sending marketing communications at any time.

You may still receive service-related communications where they are necessary to respond to or complete an existing enquiry, application or transaction.

10. Data Security

We take reasonable administrative, organisational and technical measures to protect your personal data against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Destruction

However, no internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when providing information through online platforms.

11. Data Retention

We retain personal data only for as long as reasonably necessary:

  • To respond to enquiries
  • To provide our services
  • To maintain legitimate business records
  • To meet contractual requirements
  • To comply with legal or regulatory requirements
  • To resolve disputes or complaints

When personal data is no longer reasonably required, we may securely delete, anonymise or dispose of it.

12. Access and Correction of Personal Data

Subject to applicable Malaysian law, you may request to:

  • Access personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Update your personal data
  • Limit certain processing of your personal data
  • Withdraw consent where processing is based on consent

The official TIME policy similarly provides mechanisms for access, correction and limitation of processing under the PDPA.

We may request reasonable information to verify your identity before processing such requests.

13. Withdrawal of Consent

You may withdraw your consent to certain processing of your personal data by contacting us.

Withdrawal of consent may affect our ability to provide certain services where the personal data is necessary to process your enquiry or application.

Withdrawal will not affect processing that has already lawfully taken place before the withdrawal.

14. Personal Data of Other Persons

If you provide us with personal data relating to another person, you confirm that:

  • You are authorised to provide that information; and
  • Where required, you have obtained the appropriate consent from that person.

Please do not provide another person’s personal data without their knowledge or authorisation.

15. Transfer and Storage of Data

Some of the technology or service providers used by our website may store or process information using servers located outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfer is handled in accordance with applicable Malaysian data protection requirements.

The source policy also addresses overseas processing where service providers or outsourced storage are located outside Malaysia.

16. External Websites

Our website may contain links to external websites.

We are not responsible for the content, privacy practices or security of websites operated by third parties.

You should review the privacy policy of the relevant third-party website before providing personal information.

17. Children

Our services are intended primarily for adults who are able to make enquiries relating to residential or commercial solar services.

If you are under 18 years old, please obtain consent from your parent or legal guardian before submitting personal data to us.

18. Accuracy of Information

You are responsible for ensuring that the personal data you provide to us is accurate, complete and up to date.

Please inform us if any information you have provided changes or becomes inaccurate.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to our website
  • Changes to our business operations
  • Changes to applicable laws or regulatory requirements

The latest version will be published on this website together with the updated revision date.

Your continued use of the website after an update will be subject to the latest Privacy Policy.

20. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal data, you may contact us:

Zyva Marketing
Registration No.: 202603225638 (TR0348426-W)
Time Emit Solar Authorised Dealer

Email:
sales@emittimesolar.com.my

Telephone:
+6011-6166 6786

Website:
emittimesolar.com.my

For requests relating to access, correction, withdrawal of consent or limitation of processing, please contact us using the details above.